I own NO position in the company long or short and never will. I'm just a customer. ONE bright spot yesterday, the Cable guy that came yesterday was a cut above everybody else that I dealt with in this company. He cam early in the morning , checked the problems and worked on a plan to fix it better. AND he gave me his cell number to call back if I had problems that cropped up later in the day. He was GREAT. Now the rest of the service. Especially that DVR. 1/10th of a step above worthless. Except for today we are trying to get the stupid remote to work. I'm in an apartment so I STUCK with this garbage! These people can burn in hell for making any comparison to DTV (NO position).... I HATE these people. How in the world can they sleep at night?