Perhaps you miss dialed? I just dialed it and got a recorded message to hold for the Charles Schwab Advocacy Team. (800) 468-3774 BTW, Schwab calculates losses differently from what you paid and what you sold the share for. They add all your dividends received, for however long you held the fund, to your sales price, so their calculation of loss minimize the figure.
For those talking about offers, please be sure to indicate if you are including dividends in your figures. I had not. That would raise their perspective of the offer, called a customer service gesture, to 35% while I see it as just over 15%. Thanks