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Dick's Sporting Goods Inc. Message Board

  • danthemanustien danthemanustien Mar 21, 2014 10:59 AM Flag

    Credit Card Validation System Flawed....Will Crash Sales!!!

    Just had a very frustrating experience. My order the other day was cancelled because I did not put my middle initial on the CC form. Fair enough but never needed it before. So, talked with a phone rep, added MI and paid even more delivery charges to get item by today. You guessed it....new order was cancelled. #$%$ cannot explain why. The customer service rep told me to call my bank. That is crazy as I use this CC all of the time. I asked to speak to a supervisor. Got some mumbo jumbo about firewalls, etc. Heck with #$%$. I will get the stuff elsewhere. THIS WILL START COSTING THEM SALES IF THEY DONT FIGURE THIS FLAW OUT!!!

    Sentiment: Strong Sell

 
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