up by hypsters on other message boards. I was on the DY board and tried to switch directly over to MCKC message board. When I put MCKC in the search window, it brought up dozens of posts ... all on other message boards. Kind of interesting that there were probably as many MCKC messages posted on DELL's board as MCKC's in the last couple of days. I guess I should not complain considering the recent moves ...
on the NTAP board (where I'm a regular...going into my upteenth split at an all-time high there...do the DD, NTAP is a monster)...of course I've been telling people at the office about my success with it as well. Still a big upside IMHO...the recent move is the tip of the iceberg. Secondary offering would be nice to bring some much needed shares to the table...although I can't say I mind the small amount of purchasing it takes to rocket this thing upward and onward...of course that works in reverse to, so my emotions are mixed.
Had some interesting problems with our Branch Office Extender 6000 this past week. Ended up being both a bad port on the 6000 and on our PBX. The good news is that MCK tech support really hung in there with me to isolate the problem. The bad news is that there tech support is lacking a couple of essential features. IMO one of the most important things missing is the ability to ever get a live voice. You have to leave a message and hope for a call back within four hours. That is a LONG time when all phones are completely out in a branch office. (This may not always be the case but was for me on the 3-4 times I tried reaching them). I managed to work around the bad port but did leave one follow-up message saying that I do have a pad port on the MCK box and need to see about getting that box replaced. Have not heard anything back from them yet and it has been three days now.
I still consider the overall experience to be a positive one but there is definitely room for improvement ... hopefully growing pains. I suspect that companies that have purchased MCK equipment on a larger scale have probably got better ways of contacting tech support.