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Red Hat, Inc. Message Board

  • egain_is_cloud egain_is_cloud Mar 29, 2011 7:14 AM Flag

    Egain is Cloud stock also unknown still Africa news

    Africa news is monster for EGAIN. Analysts are even starting to follow egan. Stock moved from $2-$3 after this news was released last week by EGAIN,

    eGain partners with Seven Seas Technologies
    eGain announced over the weekend the addition of Africa’s Seven Seas Technologies as a new partner in an effort to address rising IT demands on the continent. The company, a provider of cloud and on-site customer interaction hub software, said that the unified multi-channel service solutions in East Africa would be implemented across Kenya, Uganda, Ethiopia and Rwanda.
    Seven Seas has already made a solid name for itself by becoming one of East Africa’s leading service providers for integrated business and technology solutions. It has been instrumental in implementing those programs in the telecoms, governmental, financial, service and real estate industries since it began operations in 1999.
    Analysts in Kenya believe the partnership will be a success, saying that it will help cement better business practices in East Africa through a concerted look at telecommunications and IT.
    Michael Macharia, founder and CEO at Seven Seas, said in a press release that “Unified multi-channel customer service, powered by a single knowledge base, is becoming an important differentiator in the African marketplace.
    “It was clear from the outset that eGain technology compliments our solutions in meeting the evolving customer service needs of today’s businesses, especially in the telecom, government and financial sectors, where eGain has an enviable track record of enabling customer service,” he added.
    Others agree. An analyst, who asked not to be named, said that the move could pioneer similar partnerships that would be beneficial both economically as a business deal as well as enable customers to have even better services.
    “This really could be a win-win situation for both companies because they really do help cover each business where they are least attractive,” the analyst said.

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