nearly 6 weeks ago I ordered merchandies thru the mail at Victoria's Secret Catalog. Two weeks ago, I got my bank statement n the mail, with the check I wrote to VS already cashed and processed. But no clothes. I called VS and asked them where my clothes were, and they said they had "held" the check for an indeterminate amount of time, to make sure I wasn't scr*wing them out of their money(well that was the jist of the conversation). I said I had the cashed check in my hand, so they called the bank and confirmed, and promised to send the stuff by Friday( good enough since some of it was a mother's day present for my mother) Friday comes and goes, NO stuff. I call again, where is my stuff? It was shipped three day air, it wll be there by NO later than monday. Monday comes and monday goes...no stuff. Today was Tuesday, the stuff finally came. I purchased a bra(it came in the wrong color). I purchaes 3 tunic and legging outfits, tonally dyed to match. The tunics were discontinued, but they still sent the leggings...what I am supposed to do with legging with nothing that matches, am not sure? But they recommended that I send back the leggings(If I want to pay for that, not to mention the trip to mail boxes etc, where I have to also purchase a container to send them in). I am so tempted to short this stupid stock, since The company is obviously more f*cking inept than any other company on the face of the planet. IF they didn't want to sell me anything, I just wish they'de sent back my check and told me to shove it up my rear, rather than a 6 week wait for clothes that I couldn't use, so I could pay to send them back. F8ck you very much Victoria's Secret. I hope you get delisted due to a customer boycott due to your sh*tty inept incompetent service.
Their online service SUCKSSSSSSSS...If you place an order, THAT IS IT..you will not be able to make any change to it at all...I can't believe they can't make any change to the order within 24hrs, and especially when it has not been shipped yet. What customer service!!
Once you place an other, you CAN NOT modify or cancel the order. They will ship that to you. And then you will have to send back the items you don't want, for that you will be charged at least $5.00.I REGRET ordering from victoriassecret.com
Use a credit card rather than a check. At least that is what 100% of the rest of the world does. And if you know you want to change your order in 24 hours, why order it in the first place? I never have any problem with VS. They always send the correct stuff, all the stuff, right away. Great company.