I was surprised by a recent RCCL (Nov. 99) cruise on the newest ship. Food is not what is used to be, kind of like a good day at Denny's. Service was only OK. Wrote a letter with my concers to RCCL and got no reply. I am looking for a better cruise line now after being a RCCL faithful for 12 years.
The only one on this board who consistently lauds the brilliance of RCI's management is CruiseStaff and his analytical track record is less than stunning. Seemingly every time RCI's stock goes up cruisestaff credits them with being in the genius category...and whenever RCL stock goes down its supposedly because CCL management screwed up. If RCI's management is so smart how come they haven't been able to unhitch their star from CCL? Another point, since you seem to be into cruise product trivia, the first cruise line to shift from midnight buffets every evening was Celebrity Cruises well BEFORE RCL ever thought of buying Celebrity. Also, before RCL adopted "Midnight Delights" Princesss Cruises AND Carnival Cruise Line had already done so.
With that said I find that a discussion that is focused on which cruise line has the best product is a pointless and fruitless discussion in this venue. If RCL management has anything up its sleeve for the future I would hope that it has something to do with generating a higher P/E mutiple than CCL...in today's world that's the best test of the efficacy of a mangement group...not rock climbing walls or ice skating rinks or evenaquaria.
I agree with those posters below who feel that RCL management is superior to that of all other lines. If they come from airlines, it doesnt mean they dont understand service - often people do what their company's culture will allow them to do or what is expected of them. Airlines do not expect nor do they advocate the customer service of a cruise. You can't compare one to the other. Airlines dont have to offer such great customer service. Cruises do. I for one feel that RCL has the best customer service in the industry. I also feel that RCL's management is fresh and not affraid to do something different (i.e. for example put a rock climbing wall or major aqua aqaurium or ice skating rink or "midnight delight" vs. midnight buffets). Speaking of midnight delight, I was just on the Legend and I enjoyed the new idea. Its quite smart as more passengers can enjoy the food which probably takes much less time to prepare. Also, I enjoyed walking around the ship/relaxing in a lunge and having the food served to me by several different and friendly servers. There was no line for a buffet and I didnt have to even move! I also enjoyed tasting different foods throughout the evening without even moving. Again, RCL leads the industry as I am sure other lines like princess and Holland and Carnival will adapt and copy thsi midnight delight. But again, RCL always has prime mover advantage, 1st Eagle class ships such as Voyager, and now midnight delight - I wonder what else RCL management has up their sleeve for the future... By the way when we were on the Legend some of the staff mentioned that RCL has some secret new line of ships coming that are supposed to be quite innovative and shock the industry and the world...
I have been on several cruise ships (NCL, Princess, RCL..,) and if you are looking for impeccable cuisine book a cruise on Celebrity! We did the Horizon for 9 nights--Southern Caribbean; Galaxy for 7 nights--Alaska; and the Zenith for 12 nights--Panama Canal. The food was excellent every meal, everyday. Super clean ships with superior service. The dinning rooms, waiters and busboys are much more formal and glamorous than other lines. Conde Nast Traveler says the food on Celebrity Lines rivals that of Crystal Cruise Lines. Add to that the room sizes are somewhat larger. Great experience! Kel
Anyone travelled on this ship? Going on a 'last minute' basis, and have a 'run of the ship' booking. We could be anywhere, including the worst cabin available....What are the inside cabins like? I've been on the Horizon and found it A1. Any opinions on the Mercury?
Have you ever taken a cruise on Renaissance? (or anyone who may read this post) I was thinking about doing a cruise with them in the near future and would be interested to hear any good/bad experiences with them...