switched over to another resident at house to save $,salesman had no problem with that. Then they charged me the 50 installation fee anyway even tho i did all myself, that took 2 hrs. and still not sure if they reversed. The rep told me they would match 162 price of UVERSE but I didn't get showtime or cinemax and their charging me for visits now. Nothing like the rep told me, of course their is no paperwork so they can just keep lying. This is a corrupt company. I'm going to try to get in touch with AT&T to see if they wont to setup a commercial, like mac vs. pc, they could run them out of business with all the records I have.