<<Additionally, can you justify for your loyal customers, why service has dramatically decreased, product selection is poor and the overall good things about Walgreens are slowly disappearing and yet the company can afford to pay additional multi-millions is dividends?>>
The dividend is increasing because the company is more profitable.
Selection is decreasing in stores after an in depth study determined that 22 different clock radios were not necessary, for example. They covered this in a conference call. Perhaps you should listen to one. A more limited selection of things people want and need benefits everyone. If you say "poor" selection, then I'm not quite sure what it is that you're looking for. Maybe a feminine hygene product with a rebate, perhaps?
Your statement about service assumes it has decreased. I would say that the service has never been better. Text messages when Rx are ready is a good example of service measures in place today that were not just a few years ago.
"The dividend is increasing because the company is more profitable."
LOL...oh yeah that's why they keep hacking hours away from workers in the stores. that's why some stores have ZERO pharmacy tech hours. because the company is sooooo profitable. the dividend increased as a knee-jerk reaction to the stock price dropping like a rock in the wake of the cvs-caremark debacle.
"Your statement about service assumes it has decreased. I would say that the service has never been better. Text messages when Rx are ready is a good example of service measures in place today that were not just a few years ago."
yes, text messages are a wonderful replacement for actual human beings not stretched beyond their limits... i hope none of us has a family member harmed by the current Rx staffing levels forced by walgreens corporate.
I went to one today to see what they could do for my incontinence, obesity and general overall ignorance. They said they couldn't help me but they got me out of there quickly and at no charge so I loved the price! They said something about the smell I was emitting when they showed me the door.
Service at the store nearest me has suffered. Either the pharmacy staff has to work these days or their attitude is less than great either way I am told each and every time....its an hour wait. I hope I never need pain meds. Texting is a nice touch, maybe they should ask if you have any questions right away then they can take their time and giggle all they want and never talk to a LIVE customer. BOLTA
If yolu went to my neighborhood Walgreens they call you by name, take your Rx and ask you if you want to wait for it. All with a smile.
Of course, you tell them you're not in a rush because you plan ahead.
Of course, you live by the motto, "Fail to plan, plan to fail." So, naturally, you make a plan, and don't wait until the last second to get meds. As you well know, "A lack of planning on your part does not constitute an emergency on mine."
I suggest if you need pain meds, you shouldn't wait until the last minute.
Nonetheless, comparing WAG's pharmacy with that of Sam's Club, one quickly learns that the place is closed for lunch. Of course, that means no service - NONE. Couldn't get someone to "giggle" with their cute little smiles even if you wanted them to.