After years as of using payroll cuts at store levels to boost the bottom line and stock prices Wag is now rated as the 9th worst retailer for service. Quick fixes to the bottom line always catch up with you. Get some more staff back out on the sales floor, another cash register open and well stocked shelves to turn this around.
AP Photo/Richard Drew Customer satisfaction score: 76
12-month revenue: $70.79 billion
One-yr. share price change: 22.42%
Industry: Health and personal care stores
Walgreen Co. (NYSE: WAG) is the operator of drugstore Walgreens and one of the nation’s largest companies. As of December 2012, the company had more than 8,500 locations. But its wide reach has not helped the company appeal to consumers. In 2012 Walgreen received an ACSI score of just 76. However, not all measures of customer satisfaction were as negative for the company. A 2012 poll from MSN Money and JZ Analytics showed that more than 30% of customers thought the company’s service was “excellent,” while another 49.4% described service there as “good.” Whether customer service was actually any good, the company was struggling to attract consumers. Sales at stores open at least a year declined 2% in the most recent quarter, while revenue for the company declined 4.6% and earnings declined 25.5%.
personally i don't own any stock & don't intend to! all i can say is before you buy anything there (except cigarettes) check the price! wag is the biggest rip off company masquerading as a good price store! nobody i know will shop there because we check prices & found out that (out of the last 10 products) they were SUBSTANTIALLY HIGHER than walmart etc. example: walgreen was $20/walmart 15! walgreen $15 / walmart $10/ walgreen 19.95 /best buy 13.00 etc!!! you know walmart is making money on their product so you know walgreen is ripping you off on their price! do what you want with the stock but know the proper price before you buy there!