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Pep Boys - Manny, Moe & Jack Message Board

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  • czarinaofcamelyacht czarinaofcamelyacht Nov 14, 2012 12:12 AM Flag

    I stopped by my local Pep Boys shop today,

    Back from the shop, with receipt and paid bill in hand. My Chariot is running well, and apparently has not other immediate issues, according to the mechanic and service counter staff.

    I'm relieved, and it was a large bill. But the staff explained to me, prior to my authorizing the work, that I needed to have one part of the servicing done, to be sure the replacement sensor would work well; now, and in the future.

    I didn't feel like it was a Sell Up. I felt that they were giving me the straight scoop, and want me to be their customer in the future.

    I did notice a 10% discount coupon online at the website, and when I explained that my printer was in my truck, the Customer Service person who was accepting my payment offered to print the coupon to make certain I received the discount.

    10% isn't much, but it's about the CA tax rate, and it went a long way for him to make both of us feel like we had a "deal."

    So far, I'm a satisfied customer. And that's a busy shop. PBY is on my Watch List, and an entry point could happen as soon as tomorrow.

    Thanks to the Gals and Guys who greeted and serviced me. It's really all about You, when a customer Chooses to come back, and their expectations are met, or exceeded.

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