More service companies starting to come to
market.More companies are stressing customer satisfaction
while this company seems to be going the other way.Pep
Boys service does not have a good reputation and its
getting worse.Peg Boys prices for service is not
cheap.Other companies now stressing lifetime warranties ..Not
Pep Boys should get rid of its manager who
delights in putting the mark of the anit-christ on the
tire of a customer who has been ill treated by that
Pep Boys shop.
Real Christian folks will not
have anything to do with a business that is perceived
to be pro-Devil worship.
If Pep Boys has
adopted the sign of the pentagram, then all religious
leaders have to take action to cease all repair activity
contracted at Pep Boys stores.
Prices can be different between various stores
because of the BRAND name of the part they are selling.
Also, some have Lifetime warranties - some don't.
Example: Brake pads. Where is the part made? Mexico? Asia?
Remember that Value = (Quality x Price).
Went into local PBY store. Was impressed inside.
Manager greeted me and offered genuine help re wipers and
sealt belt adjustment on a new car. More than Mercedes
dealership could do!!! Will definetly go back. One negative
tho. Outside of store was trashy. Garbage cans full.
Trash on ground immediately around front entrance.
Buyers in store however not too many in service area.
Not many cars in parking lot and garage bay doors
closed. bb in ag
Do you deal with the facts or are you a total
moron? Does the store have a money back policy or not?
Did roughly the same parts break EVERYTIME they fixed
it? Did they tell him they would warrant it? Did they
inspect it? Well obviously you are a twit for not
bothering with the facts.You are mean spirited. Are you
short? To you its a conspiracy guy, not to him, he seems
to have a good spirit. Its interesting, to some its
either a junk problem , make of car problem , a
character problem but not the facts , pep Boys work or
their guarantee is it? is it?.First the car, now its
Eric.How about dealing with the facts? Has any manager who
has so elegantly explained this nice companies
customer relations actually try to see what happen.
Finally are you short or are you nuts? Deal with the
I am long on this stock and real nervous. This
seems to be on the downslide. I was long on APS
A) and rode it out becuase they to were a large
automotive company with close to a billion in sales and now
they are nothing. I have seen many retail auto stores
come and go from my area, many on the regional or
national level. To top it off, I thought it was a little
funny Pep Boys timing of the gift certificates to raise
money. I did some price shopping. I called Pep Boys and
got a price on a part. Then I called Auto Zone ,
Advance and a traditional parts store (Carquest). Pep
Boys price was $139 , Auto Zone & Advance were both at
$94 and the Carquest (witch had a repetitaion of
being high $ to the walk in was $136. What is going on
? Pep Boys used be competitive in price. I think I
learned my lesson with APS, unless someone has some
concrete news Im selling and moving on. Auto Parts stock
has not been good to me. I also own some AZO , and
given my position there (witch is ahead) If I sell AZO
my losses will be minimal in the big picture. Good
luck to those of you hanging in there and if anyone
has any postive info on PBY please post it.
PS. This board needs to return to stock talk and
company business. One bith post is ok, but that eric
thing is getting old.
(whichever one ) Eric has one problem or another
his whole life. The world is against him, right ? He
probably has nothing else to do all day (doesn't work)so
the world is against him.
The world is full of
Eric's : they are the kind who buy a VCR from
WalMart(ie) keep it for 29 days and return it for full credit
before the 30th day. As the unit cannot be re-sold,
WalMart (ie) takes it in the shorts.They are leeches on
society-at least he'll be a leech from home, being his
shined up Horizon is now reflecting the sun in a Philly
try e-mailing him I already did .His case is
pretty open and shut.His car was not the issue for eight
months when they inspected it or took his money was it?
According to Eric it wasn't even a issue when they offered
to repair it 24 hrs earlier , was it? Aha, when they
realized the car had more problems then they were willing
to repair it BECAME the issue. Where was the
warranty? Satisfaction or money back? Where was it for him?
I ask you again if this company has that policy
where was it for him? I also think he should protest
out front. He has the reciepts and fax receipts.
Where is the answer ? Why are you so concerned with
him? Do you get the same answers from the company as
Eric is allowing us? Can you say NONONONON? Do you
think he is the only person with problems here?
(hahaha). Perhaps you are afraid of the truth.
before you respond to the Eric lunacy / soap
opera / outlasted its entertainment value a long time
ago, READ THE BYLINE these Eric's are 10 years apart
"eric2865" & "eric2855"
each post on this board
JOB---so you can buy another ChryCo POS
I feel so sorry for Eric and his plight with
pepboys who screwed him over royally.
real proud that he has taken care of his Horizon car
and proud enough to take it in to get repaired when
it needed it.
His big big big mistake was
taking it a pepboys repair place. He would have been
better off to go back to a dealer repair shop. He
probably wouldn't have paid any more, and the job would
have been done right in the first place. AND (note my
caps) Eric would have a bight shinny Horizon that was
driveable right now. Not so with Pepboys in
Here's supporting Eric in his campaign to sue those
bastards at pepboys. Maybe Eric could be interviewed on
CNBC. Joe Kernen would get a kick out of the shoddy
customer service foisted onto Eric by pepboys. Pepboys
deserves a good chewing out by Joe.