I call BS on that as well. Who buys desktops and laptops at Staples? Amazon and other online retailers have significantly better prices, and no tax in most states. With free shipping, and even free return shipping, why waste the money at an office supplies retailer? BS it is.
Definitely not BS. Just as my experience at Staples is just one experience being reported here, so is my experience at Best Buy. It is possible that the person I spoke to reacted to my story at staples by offering a solution better suited for me.
As far as price goes... I Just wanted a laptop ASAP and staples is the closest place. I honestly thought i would be up and running by the end of the day. And because I went on amazon to read reviews (after i purchased it - hey, i was desperate), I realized that the amazon price was higher.
I have no motive here except to vent (as I said, I feel better now, lol) and to tell my story since customer service didn't want to hear it. If I were an investor it might raise some eyebrows.