Hi to all: Would appreciate any input as to best service offered to customers by Oregon small banks. Am looking for a more personal environment than B of A, but am concerned about high fees charged by smaller banks and scope of services. Can anyone shed some light on their experiences with Umpqua, Bank of the West and West Coast Bank - both positive and negative. Thanking you in advance. MartaSonia
I know some Umpqua people - had breakfast with one who personally ran down a former Centennial Bank customer's online banking problem (Centennial was bought by Umpqua some years back, and the online banking didn't work correctly). This customer was our server at breakfast - not someone with $1MM on deposit. I thought that was pretty impressive. Even though I'm a credit-union, automated banking sort of person, I think that went above and beyond. As a business user of a national bank, I don't get service like that, even with $4MM on deposit.
And yes, people who sell banks often start another one if the climate is right for it.
In Tehama County CA - what is now Umpqua started as a locally owned bank, then it was sold to Humboldt Bank and then to Umpqua. I feel the stock was a good investment.
That said, I don't like the changes that Umpqua has made and I hear others say the don't like Umpqua.
A new bank is getting ready to open--Cornerstone--their initial offering was oversubscribed by $1.5M. I feel that this new bank, which will be locally owned and operated, will drain customers from the local Umpqua.
If you want free coffee and cookies Umpqua is for you.
I have to ask the question, what is a community bank? One that is located in the community like Tehama Bank and Corner Stone. Or is it like Umqpua that gives more hours and money to the community than any other bank in Tehama County. Remember that Corner Stone is run by the same people that sold out to Humboldt in 2002 and made a ton of money. They will do the same with Corner Stone. Umpqua is a solid institution and a great place to bank.