Are you surprised? Zillow doesn't care about whether anything works unless it generates advertising. That attitude to customer service is their achilles heel and will lead to Zillows demise. Its exactly the same with Zillows flawed zestimate algorithm and poor configuration control of 3rd party data that it imports to generate so many substantially incorrect zestimates. It amazes me that Zillow refuses all reasonable requests from homeowners to correct or delete the inaccurate valuations that they peddle. Surely its in their interest to have more accurate valuations rather than the nonsense they compute? But there again what other $1Bn Nasdaq company doesn't even publish a customer service contact number?
In the meantime the Zillow fatcat executives will keep selling freebie stock options as fast as they can bail out; just look at the Insider Sales records to see how much these guys have cashed out already. When there is a pump and dump on this scale are you surprised that the SEC has investigated and that there is a stockholders class action lawsuit? Yesterdays rescheduling of the Investor Day from mid January to the end of March doesn't help Zillows cause and raises more questions and answers.