Apple, Nokia Tops In Smartphone Satisfaction: J.D. Power
Westlake Village, Calif. – Apple is tops in smartphone customer satisfaction in the ninth consecutive biannual cellphone survey conducted by J.D. Power and Associates, and among traditional mobile phone users, LG is tops for the third consecutive time.
Perhaps surprisingly, given its low U.S. market share, Nokia ranked second in smartphone satisfaction, jumping from seventh place in the year-ago survey to replace HTC for the number two spot. Nokia was followed by Samsung, Motorola, HTC, LG and BlackBerry (see table).
Nokia also turned up in second place behind LG in satisfaction with traditional mobile phones, rising from its year-ago sixth-place rank. LG and Nokia are followed by Sanyo, Samsung, Pantech, Motorola, and Kyocera, in that order.
In the survey, Apple achieved a score of 855 out of 1,000 points, having performed particularly well in physical design and ease of operation, J.D. Power said. Nokia scored 795 followed by Samsung’s 793 and Motorola’s 792. All smartphone vendors but Apple fell below the study’s smartphone average, given that Apple’s high scores pulled the average way up.