As a former shareholder of DISH,I feel I have the right to post to this board.As a former DISH subscriber Ifeel I feel Ihave the obligation to relate my experience to DISH shareholders.I spend summers at a camp overlooking a small lake.Two weeks before Memorial day I started calling 1-800-333-DISH as instructed by the dish invoice.After at least six unsuccessful attempts to make phone contact with a live person,I gave up.Some of thesecalls had me waiting for up to twenty minutes with nothing to do but listen to their inane advertisements of how good they are and what a value they offer their customers.I say BS,if they had any concern about their customers,there would be enough people on hand to take care of normal everyday customer business. Anyway after being unable to contact DISH after repeated attempts I wrote a note (on a sticky pad so they couldn't sat they didn't see it)and attached it to my check requesting termination of service as of Memorial day and reinstatement as of Labor day To my surprise,on June 12 th I received a bill that was about seven dollars higher than the previous one.I spent an hour in futile attempts to contact this company in the afternoon and gave up.I went out and did my DD to numerous BUD cans that night. When I returned home I saw the DISH bill and remembered that I had in the past been able to get to a real person late at night.After at least a twenty minute wait I finally got a live person who listened to my problem and said he could let me talk to a supervisor since he couldn't help me.I explained the problem to the supervisor(after waiting ten minutes for him to get to the phone)and was told the note with my payment did not matter because the payments went to another company and I had to contact DISH directly(whether they answered the phone or not,I guess)So I told him I was not going to pay the bill.He answers that it will be sent to collection.I said fine,I will see you in court.The JO is looking at my account on his monitor and should be able to see the bill is for the period of June 17 1998 to July 16 1998.I'm done with DISH.
Account number 8255 90 939 0411103 amount $65.69
Sorry this was so long but I didn't know how to say it shorter. patcom
Im not surprised by the fellows problem, however, I would be more surprised if no customer problems materialized. I activated my service in early April and have had a couple of changes. Everything went well but there was a wait of several minutes on the phone (the waisting of such of significant blocks of time off my life will surely not be remembered in a year, especially if I hang on to that healthy chunk of shares in DISH). Yes growth companies are made up of people too and the true growth companies should have a few growing pains.
As Charlie said in the May Charlie Chat, Dish's Customer support was awful. The major problem was the moving of the Superstations from the Top 50 to the superstation package. They did this in April, but everybody got it for free then. When May 1 rolled around, everybody who did not have the superstation package lost those stations. I talked with one Customer Service person who said that most of the non-technical calls were about the superstations. As to the person in PA who attached a sticky note to the bill, it says right on the bill, "Please do not send correspondence to this address" as it does on every other bill I get. My dealings with dish network people have been extremely good. Every one of them has been helpful and friendly. It is like they give them something when they come in to work to make them happy. If you think dish network customer service is bad, try Starsight (over 1 hour to get to the activation person), AT&T Wireless (1/2 hour to PURCHASE a phone), and MCI (20 Minutes to get a invalid account fixed). At least dish network tells you that it will take too long to get a person, and tells you to call back later. I like dish, and will continue to be a customer.
The previous post makes me more bullish than Echostar IV being 2/3 operational! I had quite the experience with AOL last fall, and their stock has doubled since then!
I suspect the customer service is slipping due to strong customer growth. I know Echostar has plans to aggressively add more telemarketers and customer support facilities.
I expect Echostar to be close to break-even when they report this quarters earnings. They were ($21M) last quarter, and should add about $19.2M revenue this quarter due to new subscribers. Not sure how their new "Best Dish Deal Ever" impacts user acquisition costs, which had been steadily dropping. Next quarter, it will be hard for Charlie to keep out of the black!
Anybody have an opinion, which is the better buy: the Sep 30 call at 1 7/16 - 1 11/16 (QHSIF) or the Sep 25 call at 3 - 3 3/8 (QHSIE)? Most analysts have a price target in the high 30's (but when?).
The person from Pa sounds mad but does not state his problem. Did it start as a billing problem or turn into a billing problem.. Did he need an immediate response or just demand an immediate response? I have had some lenghty waits also but I am not going to give up my DISH! If he was having a tech problem , so were another 100,000 customers and there is no company on this earth that would be able to handle that many calls! That sound about the time that the whole sytem went blank and it was not storming, my guess is they were switching to some new upgrades and cosequently there normally is some down time during this process. And it is apparent he has web service, so why did he not Email them from the web site?
Sorry to hear of your problems. Having worked for a large company recieving payments, it is not a good idea to send anything in with your payment. People are too busy getting payments processed.
Sending a letter in separate envelope would have gotten attention. Unfortunately, so many unscrupulous people trying to get out of paying bills makes customer service reps hesitant to meet customer needs. Not saying this is the case with you, just trying to let you know what ways work best.
Think I read somewhere that DISH has a new customer service facility and is working to improve in this area.