3 seperate instances I have encountered that tell me its not getting better. New roof put on by company that did our windows and siding. First 2 jobs were great no problems and quality work. Roofing finally finished 3 weeks after the start. Used contracted Mexican workers. Still not right. Bought craftsman mower last week. Died today and have to take it back to be"serviced" Last craftsman lasted 20 years. This one is defective-not going to replace but fix. Plumber that have been using screwed up job and burned our carpet. Offered $100.00 and patched carpet- had another plumber finish the job. Maybe my bad luck but training, quality control, and service are now being the ways companies are cutting costs. They fired everyone and now quality is being cut. Just my 2 cents.
morn .. we have had similar experience, have 60inch samsung plasma...well rated by consumer reports... nothing but trouble, one componet after the other failing, also 5 ge profile appliances,fridge..first ice dispenser mal function next temp control then digital read out..now our dishwasher pump. Im not a big fan of GE..that said my wife wanted all appliances to match.. couldnt find another co that made all 5 in stainless.... all the above not more than 2 years old.. :)
Comparing the 2 mowers the amount of steel to plastic has been cut in half. My LG 42 inch is giving me trouble after 3 years of use. I see what they are doing. Making cheap products with a half life cycle as before. I read an article from a former Sears tech on the changes there and its remarkable how the culture has changed. Instead of servicing their own products and in house training everything is outsourced and training is done by way of DVD's.