A few years ago, Aon hired CSC to reduce expenses and streamline IT - did so big time, fired all the staff who knew anything and replaced with either kids or a phone bank in Bangalore. IT support has gone to hell and it is now pathetic at Aon. So, how goes it at VF where CSC is modernizing YOUR IT department? Things going wrong yet????
CSC typically promises the moon to current IT staff, and they drink the Koolaid. Have to, otherwise they are fired. Then about 16 months in, after their brains have been cleaned out of all good knowledge, they are fired. Totally gone, and young kids and a help desk in ... DRUM ROLL.......INDIA comes in to support your systems.
CSC board is full of posters who are familiar with this tactic.
I for one appreciate your message and am glad you posted it. I have seen first hand the loss of productivity CSC and SAP can do. Information on any company outsourcing to CSC or going to SAP is important to me as an investor because i can almost count on lower profits in the long term because of it. The Executives and Bean Counters get a nice bonus in the short term and then after their gone the company mysteriously is not doing so good anymore. I can not tell you how many times i have seen this before. Companies gets so fixated on saving every cent that they lose real dollars in the long term. Sooner or later a new team has to come in and clean up the mess and the cycle starts over again.
Many thanks but I also intend this post for the IT group. At Aon, I believed, as did all of us, that CSC was being honest with their statements that our jobs were secure, that we had a great future. Yeah, right. 14 months later, 140 of fired so that cheap kids and a help desk in India would come into to provide CHEAPER,FASTER,BETTER service. And that was untrue too.
I am not, never have been, an employee of VF. I was an emp for 16 months with CSC while at Aon. I am NOW an independent consultant who has MOVED ON with my life!!! How little you know before you open up and type statements. I sincerely HATE outsourcing and feel a responsibility to warm IT staff in various companies of the coming issues they will face.