I recently commended two ladies in the home furnishing and curtain department for really providing excellent customer service in 2012 when we purchases a ton of curtains and had them installed. They recently solved a little disaster with Hurricane Sandy damage too and again I commended them to the department head, they do JCPenny proud. I visited today to correct one part of a problem, again wonderful service but ... the bad was that the store was entirely deserted. I was sitting, waiting and looking around - nobody but nobody was around for a good part of the floor area. Very sad.