If you want to keep customers you need to have products in stock. I went to JCP todayto buy a pair of Dockers pleated black pants 36x32. I tried to find a pair with various styles. Not only did I not find a pair in inventory, neither could the associate. The associate checked stores withing a 30 mile radius (3 stores) and only found one store which only had one pair in that size.
Another observation. Your new approach for register checkout with the small hand held devices s u c k s. First of all the device is so small that one could barely type without making a mistake. It failed to scan my coupon so the Associate had to manually enter it on the virtual keyboard. It probably works great if the Associate has a finger the size of a two year old's but was challenging for the Associate. I also noticed it is wireless. Wireless is prone to dropouts and can easily be jammed. Are you willing to miss sales because of a poorly planned wirless infrastructure with known vulnerabilities? What happens when ythe Associate is half way through a transaction and for whaever reason the wireless infrastructure fails or locks up? How is the Associate to know where the transaction is at, and what is the Associate suppose to tell the customer? This may work great in the size of a Starbucks but not so in a large bulding premise. It took me around FIVE times as long to get checked out with the wirless device than a regular cash register.
I sure hope you pull your head out of your rear end before you bankrupt this once good company. I actually like the clothers, especially the mens dress shirts and pants, but this new approach you are venturing into has serious challenges which will most likely limit any success.
To all potential customers of JCP - be very cautious of these hand held devices that are now being used to complete your purchase. Demand that the Associate use a regular POS terminal - you will be saving someone's job. The plan is to get rid of all POS terminals in every store, thus eliminating more employees.