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Suburban Propane Partners, L.P. Message Board

  • lessbs lessbs Apr 22, 2006 11:29 PM Flag

    SPH service is a little flaky

    I have owned SPH for some time, and am happy as long as it maintains the distribution (beats bonds or CD's). I just had my first dealings with the company as a consumer, and I am not impressed. I am in the process of buying a townhouse as a second home because of its proximity to my office. It does not have natural gas service, and putting this service in would be cost prohibitive. The townhouse has a woodburning fireplace that I would like to convert to gas, so I called the local Suburban Propane store today (Saturday) to see if a propane fireplace insert would be an option. The woman answering the phone knew absolutely nothing and could not answer any questions. Her only response, from the start, was to leave a phone number for a return call from a service rep who would hopefully call next week (not a viable option for me). Not only was she completely stupid, but rude as well. Hard to see why they were even open. It makes me think some of the posts from the terminated employees may be correct regarding deterioration of service to the point that the viability of the company may be in question.

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