Whenever I CALL ON their toll free lines, I am usually put on hold because their people are clueless.
Then I get disconected. I know the pc industry is sliding and now I can see why. Horrible customer service.
They hang up because they are laughing so hard at you when they asked you if the PC or printer was plugged up. You said "I think so but the electricity is out so let me get a flashlight so I can see the plug in the dark." LOL