CHARGEBACK UPDATE: "It was mistake"...............
Our customer responded to our e-mail after 3 days and told us the charge-back was a mistake. Apparently the customer's family member saw the charge on their credit card and filed the claim not realizing our customer had indeed placed the order. Well, I guess that's the good news, the BAD NEWS is the charge back is still on our Paypal account and our sales FELL OFF A CLIFF since the charge back. We had FOUR sales last week, we typically get 100/week......So let's see we (a POWER SELLER with over 10000 FB score) had our money taken out of our account and apparently our PAID FOR listings were given less exposure because a customer's family member made a mistake. SOMETHING IS WRONG WITH THIS PICTURE AND NEEDS TO BE FIXED IMMEDIATELY!
If you are relying on eBay as a business partner you are deluding yourself. eBay despises sellers and probably always will.
I knew the moment the "drive-by shooting rating' DSR system was announced that eBay and I would be parting ways. I paid eBay over $1000.00 a month in fees back then (that's before the enormous fee increases in the interim) and received zero support from eBay. I still "sell" on eBay mostly big ticket items that don't have a local market, items are overpriced by 20% to accommodate the certain eBay risk. The potential buyer is encouraged to telephone by which most sales occur off eBay. Basically I employed a method to use eBay instead of eBay using me.
The risk: A buyer purchased a $4000.00 piece of equipment from me, it cost $700.00 freight. The buyer filed a dispute stating the item was not as described. PayPal reversed the transaction, $4700.00 gone. The buyer ships the item back, it arrives with the expensive components removed and replaced with the buyer's broken junk parts. Now I got a worthless machine that can't be sold and plus I am out the freight cost, just to fix the buyer's machine. What did PayPal say when I advised them of the scam? You can't prove what you say and sellers tell the same sad story all the time. Open a lawsuit if you think you have a case, essentially PayPal told me to go pound sand.