Key updates to the eBay Buyer Protection Policy: •Simplification. We rewrote our Buyer Protection Policy to make it more clear and understandable.
•Resolution of item not as described cases. We updated the policy to clarify that we carefully weigh all the information provided in cases where a buyer claims that the item delivered is not as described in the listing. If we can't determine from the information we have that the item matches or doesn't match the listing description, we generally ask the buyer to return the item to the seller and will ask the seller to refund the buyer. In addition, we updated the policy to reflect that, if as a seller, you choose not to engage with the eBay Buyer Protection process on an item not as described case, we may seek to carry out a reimbursement from you without asking the buyer to return the item to you.
You gotta love that last sentence.......Ebay will reimburse the buyer with your funds and allow them to keep your item. With these kinda of rules......it is no wonder why sellers are leaving ebay.
Ebay sellers cost are 13% of the sale. That includes 13% of the shipping cost to ship the item to you the buyer. These kind of margins are driving sellers & buyers away. Their are now many many sites that you can sell for free or a monthly fee and seller cost are fixed.
It is all these other sites that are eating into Ebay and they will continue going forward. I have two stores on other sites, I also have a few items still on Ebay. My prices for these items on Ebay have the 13% higher price. All the people with smart phones can now do price comparisons when searching for a item. The choice for shoppers in my stores is the item plus the credit card charge of 2.9% OR Buy it on Ebay in my listing and pay 13%
This is happening all over Ebay. The extra 10% is killing Ebay. Don't believe Donahoe's excuse that it is due to the uncertainty of the Washington Politicians.
This trend is not going away with current Ebay pricing policies.
By the way, my seller rating in both my stores is100% and I offer Paypal
Selling on Ebay just lost money .... Stupid Buyer rule .. Ebay just help people get free from sellers.
Who want free IPhone ... just buy from Ebay and then say " Not receive" Ebay will give back all money ... Free
The whole system is BROKEN. I can't leave feedback for buyers, chromebook is not supported, postings end up like jibberish, complaints about abusive buyers go unheard, I AM SICK OF IT.
Within just a few months I got up to over $100/day average sales, with okay margins. Then came the STUPID PICTURE QUALITY policy which is so BIZARRE - if it WORKS don't FIX IT.
That's basically when it started to fall apart. Figure out which #$%$ (male or female) are responsible for these decisions and can them without severance. In the meantime, I'll short this stock, and I rarely short.
Furthermore, the latest update to the user (seller) agreement, it states: "...we updated the provision regarding listing conditions to recognize that the appearance and placement of listings in search and browse results will depend on a variety of factors. So, in some situations a listing may not appear in some search and browse results regardless of sort order..."
In other words, sellers can list items, but there is no guarantee that anyone will see their items for sale.
Not a lot of confidence for people selling on eBay, including the Big Box stores.