I heard about a problem in this store yesterday.
A customer kept close tabs on what they were
purchacing as they when through the store. When the item
were scanned by the cashier there was a sizable
difference. When the customer asked for the cashier to
re-ring the order beause it could not be right, the
cashier as she should have call over a manager. The
manager refused to work with the customer. The customer
became so upset at the treatmeant by the manager that
they demanded their membership fee back. The were
taken to the customer service counter were they were
verbaly abused by the male customer service manager.
Upon leaving the store they were followed by one of
the managers and their licence plate was taken. They
remained in the parking lot and when they saw police
arriving they aproached them. It apears that a reportof an
assult on a cahier has been called in. 3 police cars
responded. When the story was told and the cashier said no
one has assulted her the police refused to file a
I will be very carful at Costco next time
I shop there. Thier management seems to be young
imature and impulsive.
Someone owes this coustomer a
biiiig appology and management needs to take a serious
look at who they hire.
and polite comment. I too have acquaintences who
work for Costco. They too aer concerned with attitudes
withb their fellow employees. My wife and I are both
professional people with responsible positions and although I
am semi retired I do sit on the boards of four
corporations. I LOVE to trade in the stock market. I have had
NO altercations with Costco employees but have
witnessed such rudeness to others as to be unforgiveable. I
have however been "lectured" by a checker because we
requested boxes for our purchases (he felt if we wanted
boxes we should have brought our own) and when I spoke
with the evening manager on the floor about it he
informed me that I should bring my own boxes. I did ask if
he thought Mr. Sinegal would have enjoyed being
lectured like that and he did drop his head ad say no. I
have sent an e-mail to Mr. Sinegal about that incident
and have had no response of any kind. I have shopped
and owned Costco since they first came here in the
late 1980's and we both agree that the attitudes
concering service has deteriorated immensly in this store.
We have no other Costco to compare with although
there are several in Portland we have not shopped them.
I say this to let you know that I speak about first
On the other note of customers
being accosted...two employees of an unamed store in
Beaverton have just this week been convicted of beating a
customer with pipes and this inside of the confines of
their store. I am not that sure it proves anything
except the concept of "Customer Service" is rapidly
flyng out the door. btw..I cannot apply any of this to
BEST BUY...I think they have gotten the picture and
are truly out to give customers service..*S* My
regards to you Sir.
What's there to be jealous of?
yourself way too much credit.
What does it matter
if you have not seen my name before? I don't see
that posting multiple times per day has any basis for
validating what one has to say.
I was just calling it
like I saw it.
If I recall, you were at first
pro-COST, and recently have shifted gears. Good luck with
whatever it is that you stand for.
putting down people here on the boards? Does it
do something for you inside??....you seem to derive
enjoyment from that sort of sick thing. I have watched you
do it so many time to so many people. It has to be
your hobby right?...Could it stem from some
unfulfillment???...think about it sweetie.*S*
You don't have to revert because you never got
there to begin with. You have to be able to think in
order to think diminutively.
No sore spots here,
but you better get in for your checkup...the VD
police have your address.
Go on back to the
trailer park and don't forget to brush your