I have been an investor of EA for years. I am also a Pogo member. They changed the service of the downloads, which EA earns income, to another group. To make a story shorter I will say the new download website is NOT customer friendly. Dealing with the local DMV is easier then getting a correct answer from this new group. I will stay with Pogo but not purchase any downloads in the near future. Is it possible that many others feel this way and EA is at a lost for the revenue?