I'm not sure it was a "Certified Used Vehicle" with the 128 point inspection. Our policy was for two years or 24,000 miles. In any case I'd bet you money that the "Certified comprehensive warranty" you mentioned has fine print excluding sludge as a cause of failure. And I'd bet in the event of engine failure the warranty would not pay and Toyota Motor Insurance Services would refer you to the back to the dealer blaming them for an improper inspection. Or they would blame the oil change stations for installing �inferior oil.� They really don�t care about the reason for the failure, as they told me, �the contract you signed excludes damage caused from sludge and we won�t pay.�
You are in the Chicago area, so are we. The car was purchased at Toyota of Naperville and when we got the car it was heavily perfumed� after a few weeks it became apparent the perfume was there to mask a foul smell� detail shops and upholstery treatments only helped for a few days. We assumed the previous owner had a dog that urinated on the seats� after nearly a year, and taking the interior apart twice, we found the problem� a pound of hamburger wrapped in cellophane between the right quarter panel and the trunk trim panel. The previous owner apparently wanted to stick it to the dealer. I�m sure the dealer didn�t know the hamburger was there but he did know about the smell�
Yes, I will write the newspapers and everyone else I can think of. And after we get the car back I�ll tell you which Toyota dealer is screwing us now on the engine repair and how bad they got us.
Thanks for listening. Did you use to work for Toyota? Or are you a stockholder?
I have one more item to mention. You can get a title search from the Secretary of State for about $30. This would give you the name and address of previous owner/owners. With a little luck you may be able to contact them and get some history on your car. Maybe they did take care of your car and it was a lemon from the start. Since you think they wanted to get even with the dealer I�m sure they would be helpful. If the car was sold new by this dealer, all records of service would be on record. I know all of this sounds like a lot of time and trouble for a long shot. This is what the dealer is counting on and you will give up. If anything it will be a great consumer education from buying a toaster to a house to stocks. Good luck.
No, I do not work for Toyota. I am a stockholder (since 1969). Never worked for a car dealer, but have plenty of experience with them. My first job was with a finance company that would loan money to people so they would have a down payment to buy a car. Back then I had a lot of contacts at the dealerships, and the one thing I learned was that didn�t care if it cost you $1000 for them to make $1.One word of advice; did you ever hear someone say they have a friend at the dealership? More then likely they bought a car from this �friend�. Unless this friend is a blood reative (and still be cautious) don�t trust him. Back to you problem. Since you live in Illinois, you may want to contact the States Attorney Fraud Division. In the 80�s I had an on going problem with a Dodge dealer in Berwyn. The dealer got a letter from them and low and behold the problem was resolved almost overnight. I�m not sure if this office still exist. Jim Mateja is the auto columnist for the Chicago Tribune. Every Sunday his column appears in the transportation section. I like his column, mostly because of all the letters from people who have had dealer problems. Also, my guess is that Toyota did not underwrite the policy you bought. The dealer is probably writing the policy himself through some subsidy. Every dollar he doesn�t pay out goes in his pocket. One last word. �SLUDGE� this must be the catch all answer which means they probably never replaced an engine for free. Good luck, maybe I�ll see your letter in paper.
P.S. Good thing the dealer didn't know about the hamburger, I'm sure he would have charged you for it. :)
The use of an oil filter other than a TOYOTA filter can and will cause major engine damage.A TOYOTA filter is not only a filter it has bypass valve should it ever clog and has far superior filtering system than an aftermarket filter.Also what kind of oil did you use? a lot of brands of oil degrade the instant the car is started so an oil change may be required more often than the book says. This goes for more car companies than TOYOTA you are required to use factory authorized part or ruin your vehicle. Does any of your oil change dumps ever use factory parts.Never in your life their specialty is fast service. THE ONLY PERSON YOU HAVE TO BLAME IS YOURSELF IF YOU DON'T USE FACTORY PARTS