Article entitled "Big Med: Restaurant chains have managed to combine quality control, cost control, and innovation. Can health care?" by Atul GawandeWhile not the main focus of the article, it does contain a detailed description of the cooking process and new menu rollout process at The Cheesecake Factory.http://www.newyorker.com/reporting/2012/08/13/120813fa_fact_gawande?currentPage=allAnd, an interview on NPR's Morning Edition about the article: http://www.npr.org/2012/08/07/158286725/the-cheese-cake-factory-a-recipe-for-health-care-guidelines
VERY interesting article, both about Cheesecake Factory and about the medical care system!!!
Interesting article -- thanks for posting it.