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Bank of Montreal Message Board

  • tjcimba tjcimba Dec 28, 2012 4:58 PM Flag

    Need contact for IT online XLS download

    looking for a real contact to get a meaningful download of my checking account transactions that include the name of the person or company I paid with one of their "9xxx" online checks.! I can't believe what they shovel out as a download, 3 separate columns of repetitive data indicating debit/credit and the "FI Transaction Reference" which are all the same for my accounts. AND NO ID for WHOM I PAID! I have sent several requests to both Online services and Technical support on their secure message center for help and they say... "Unfortunately there is no other option to download the remaining information. The download would only include amounts and dates. None the less I will be sure to forward your message to our engineers. When an issue is affecting customers on a larger scale we would than address the issue. At this time this is not affecting multiple customers. " and another response...."I apologize for the inconvenience. Unfortunately our system provides exactly numerical information. The information that you downloaded is what is expected. We apologize for any inconvenience." .....Does anyone know a contact to get some help with this?

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