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SPDR Gold Shares Message Board

  • rising_asset rising_asset Jul 23, 2012 11:54 AM Flag

    GLD contact experience


    Although I had an extremely poor experience calling SSgA, I realize many do not endure a remotely bad experience. But if you did encounter a negative experience contacting SSgA, I'd encourage you to disclose your account of what happened.

    I called in with some fairly simple questions pertaining to GLD. It started out as a typical inquiry call should be as a rep named Brian introduced himself and offered to answer my questions. As soon as I gave out my first inquiry, I heard someone in the background repeating exactly what I said and MOCKING my accent. I could never fathom a professional point of contact pulling something like this so I thought I must have heard wrong. I went on with the call and eventually hung up after being ridiculed in the same rude manner.

    Why is such behavior tolerated? Isn't SSgA a world class organization supporting a world class product? I have since been told by colleagues that 'Brian' likely forgot to put me on mute while putting me on speaker for his 'buddies'. Regardless, there is no excuse to crucify me for their own entertainment.

    This begs the question: how many others have they done this to in order to satisfy their personal amusement? I can't imagine any self respecting individual tolerating such repugnant treatment. In firms with a professional standard, this would never happen but I suppose this occurs in SSgA because they have no concern for their reputation or customers.

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