In the last thread, I found out a number of individuals had issues calling into GLD's inquiry line. I'd like to hear more on this so if you do have a horror story calling into State Street, feel free to share your account of what happened.
I called in with some fairly simple questions pertaining to GLD. It started out as a typical inquiry call should be as a rep named Brian introduced himself and offered to answer my questions. As soon as I gave out my first inquiry, I heard someone in the background repeating exactly what I said and MOCKING my accent. I could never fathom a professional point of contact pulling something like this so I thought I must have heard wrong. I went on with the call and eventually hung up after being ridiculed in the same rude manner.
Why is such behavior tolerated? Isn't SSgA a world class organization supporting a world class product? I have since been told by colleagues that 'Brian' likely forgot to put me on mute while putting me on speaker for his 'buddies'. Regardless, there is no excuse to crucify me for their own entertainment.
This begs the question: how many others have they done this to in order to satisfy their personal amusement? I can't imagine any self respecting individual tolerating such abhorrent treatment. In firms with a professional standard, this would never happen but I suppose this occurs in SSgA because they have no concern for their reputation or customers.
Which one of you rancid old farts keep calling in to complain? When will you senile piece of #$%$ realize that no one cares about your complaints? STOP CALLING ABOUT IT YOU STUPID FOSSILS.
The issues I had with GLD's customer service were some sloppy responses and a few hang ups. These representatives don't seem very serious about their jobs. Oh well, that's their problem.
Look at all these worthless, dumb old farts. SSgA employees are free to laugh at your ugly old mugs or the way you talk. There is nothing you stupid old farts can do about it so shut the #$%$ up about it.