Wow, you are really a believer in 19th century management style.
A 21st century manager recognizes that a company has stakeholders: customers, investors, employees and suppliers. If you don't satisfy all four, your top and bottom lines suffer.
Employess "add new accounts?" Really? I would imagine that a high percentage of Macy's customers use a Macy's credit card and benefit from receiving discount coupons, but that many other customers choose to use bank credit cards. I doubt that "adding new accounts" ranks high on any employees list of duties, although cahiers at any retail store will try to interest customers using bank credit cards in a company credit card.
Demotivating employees in a retail store, particularly those who interact with customers can be a disaster. Don't believe me? Just ask a JCP investor who haas experienced a 50% equity loss this year.
I hope that your simplistic, outdated view of how a company balances stakeholder interests doesn't reflect an equally simplistic view of how to pick investments