This is the typical bait and switch that got them into trouble with BIPAR and other assorted concoctions. Hugh Downs and Barbara Walters of ABC News had an expose on DNB in 1989 along with Johnny Roberts' article in the Wall Street Journal that same year.
Greensboro office is not closing down, they just installed 100 new telephone lines. They are converting it to a customer service inbound call center. As for the management there, I have to admit that they are totally incompetent. All they do all day is send emails to each other.