At any rate, unfortunately these things happen. As a percentage of total transactions, they are miniscule. Sort of like driving. Accidents happen and they are tragic. We still go out and drive, though.
Should be good for increased utilization of AWAY's ReservationManager and/or purchase of AWAY protection products.
Furthermore, vacation home renters are going to be a lot better off going through AWAY than going out there on their own. Compare/contrast the relative security of buying something on eBay v. buying something on Craigslist, site unseen. Both entail risks and things happen, but eBay is a much safer forum because it has safeguards in place. AWAY is currently evolving like eBay has.