I have been involved within the financial services industry for a long time. I know this happens, but the conference call questions appear to have been pre-screened. I was in queue, as is often the case, I didn't get my turn, however I look through these questions and the advisors listed and I'm under the impression they took no outside calls. I hope I'm wrong, and if you are one of the advisors please reply to this post, but it doesn't look good on the conspiracy theory front....
Sometimes when they have limited time scheduled for the call, they will give preference to analysts and people representing big money. I don't see anything wrong with this, but I was not waiting to ask a question.
The real advantage is that it gives people something to complain about, and offer support to those who want to promote conspiracy theories about management.
This is how they finished the call:
"Guys, thank you very much for all your comments. And I hope we provided you the valid responses that you need. If by any chance there is anything else, we've emptied the queue on questions, but if there is anything else that comes up, you know how to reach us through Bob or directly. We'd be happy to continue to answer the question. So this is a partnership that we want to continue to develop and grow, so we want to make sure that we share everything we can with you."
Instead of posting here, why not call and ask them your questions?