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CVS Health Corporation Message Board

  • tegood10 tegood10 Jan 20, 2013 9:40 PM Flag

    Poor Customer Service in Pharmacies

    I have been a customer of CVS for a number of years. In general, I have been please but have had several issues with the pharmacies at a couple of locations over the past year or so. I have requested district managers names so I can make sure my complaints are being heard and addressed. However, my phone calls goes unanswered and I have not gotten any return calls as requested on several occasions over a period of several days. Is this typical? If so, my recommendation would be to go across the street to a pharmacy that does care.....

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    • you can call 1-800-shop-cvs. they can send your complaint to a vp if you feel a district mgr wont listen.

      • 1 Reply to tlbickley21
      • I got a job at local CVS after several years retired as Defense Contractor , I just quitted
        last month ! let me give you some experience I have with CVS.
        I enjoyed interact with most customers but some are just head , they think they own you
        and treat you like #$%$. always threaten to call CVS head quarter, to report that they are unhappy
        with service ! I gave them phone number and tell please call as if I give a rash #$%$ !
        CVS overload you with work for what they paid, and I do feel sorry for CVS employees who need to work for them, for those who are season employees are ok but the one who make their career
        with CVS will always * A day late and a dollars short *
        I sincere hope that all Ex Military will have a job but not for CVS !
        CVS will accelerate your suicidal thought !

        Sentiment: Strong Buy

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