Despite the false advertising that you have unlimited calling, when in reality you can call no more than 50 calls a day, incoming calls are so poor that you actually have to call the person back in order to hear them. This occurs 90% of the time, so forget using this for your at home business. 8 of the 10 messages left on your voicemail are completely filled with static and can not be understood. When you go to the online help for this, they give you an "upgrade" that does nothing to solve the problem. I also have a hard time after about three calls, my phone will dial out, but numbers will ring fast busy as if they have been disconnected, when I know they are not.
I have to reboot the Magic Jack to get it to work right for another three to five calls then reboot again. The inconvenience and hassle is almost not worth the money to keep it up and running. I am really dissatisfied with this product, the lack of technical solutions, and false advertising that surrounds it. I wouldn't suggest it to anyone, and in fact tell everyone that it still has too many problems that have not been ironed out yet. I wanted to use this to help me promote my business, but it made me look completely unprofessional and I had to discontinue using it.
Try getting a better computer or router or faster connection. My MJ is connected through a computer I set up in my closet and it feeds my media box. The box splits the phone signal and powers every phone connection in my house, which is at least 8 conections. I don't use all of these since I have one of those 3 handset cordless phones, so I only have about 4 phones connected. The quality is just fine, especially considering the price of $60 for 5 years. I haven't tried faxing yet, which is supposed to be a weakness for MJ, but I scan almost everything now so I don't really care.
""" especially considering the price of $60 for 5 years. """
No doubt MJ's price is reasonable. But, the problem with purchasing years in advance is, if the company introduces a surprise policy change (which, from what I've read, they have done numerous times) you probably won't get your money back.
magicJack's terms of service clearly state there are no refunds. Although I've read that people affected by the recent blocking of calls to rural areas are being offered refunds.
Also, there are competing services such as NetTalk. Google has something it's working on. Buying 5 years could make it more expensive to switch to another service if/when it looks better.
Finally, I read one argument against buying 5 years of service which said you only save 50 cents per month. Seems like a false savings to lock yourself into something for 5 years just to save 50 cents per month.