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BB&T Corporation Message Board

  • jakietheamishplowboy jakietheamishplowboy Jan 30, 2012 5:23 PM Flag

    BBT Customer service

    I have been a Shareholder for many years,and BB&t holds my home mortage. If you have a problem and call into home office be prepared to sit on phone for 15-45 minutes before speaking to anyone in customer service. Then if they need to transfer you to another department it can take additional 20 minutes. My finally contacted the loan officer at my local branch, only to be told you call the same line as us we have to wait to sorry can't help you. With this in mind I have been selling my shares off monthly. I also having been shopping the market for new loan ... bottomline customer service and phone system are terrible

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    • Maybe you should take Norm's advice and go to the annual shareholder meeting and voice your concern...I am sure the Board and Kelly King will spend about one nanosecond worrying about your problem.

      the fact you actually own shares and have your mortgage with these guys spells one word: S-U-C-K-E-R. Try a credit union next time.

      But seriously, their loan loss reserves from 2006 are well managed.....

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