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Intuit Inc. Message Board

  • mikendeb1215 mikendeb1215 Nov 29, 2008 7:17 PM Flag

    Turbotax nows charges for EACH return

    I have used Turbotax for 10 years. I just received mine today for 2008 and noticed they are now charging $9.95 for every additional return.

    I will NOT be using this product again.

    Shame on Intuit.

    I am sure alot of their customers feel the same way I do.

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    • AVOID Intuit and its Innovative Merchant Solutions!!

      The following are FACTS related to my experience with them:

      1) They play sneakery with contract terms. They have a merchant agreement that makes reference to a website document that is loaded with secondary terms. This website document is completely in their control and you have no way to lock in a frozen copy showing terms at the time you sign up with them as you NEVER specifically SIGN a copy of the website document.

      2) included in the sneaky secondary terms not called out in the main document that you sign is a termination fee that they claim they can charge you no matter how long you have been using their services when you decide to end services with them even if you go out of business.

      3) They agreed to waive the termination fee when trying to keep my business away from a competitor and they breached this agreement when I terminated services.

      4) They created duplicate accounts for me resulting in double bills and it took several months and several rounds of my contacting them to get this rectified and they offered nothing for my time an energy spent on this issue that was 100% their fault only.

      5) They like to charge you fees that are NOT disclosed in your monthly statement, you only find them as deductions on your bank statment. I found an annual fee this way. I had no knowledge an annual fee even existed. They waived this when they agreed to waive termination fees.

      Due to the above, I advise the following:

      a) check the standard contract laws in your state to see if terms such as the ones IMS likes to hide in its website addendum can be null and void due to their being deal breakers(meaning had IMS specifically covered the term with you, you would have NOT signed up for them).

      b) never accept any verbal confirmations from IMS. Get it in writing as they seem to have a habit of breaching verbal agreements per my own experience with them and per the complaints I viewed on the BBB website.

    • I agree return it for a refund. If you want a great Deal..Joe the crackhead down on main st will do it for a 20$.

    • return it for a refund!!!

    • LMAO....Wow dude you are tight with your cash..$9.95 is not alot of money to file a return. I pay alot more than that...

      • 1 Reply to biggypappa
      • Let's see biggypapa, $59.95 for TT Deluxe, my return is free (wow if you can really say that) I have 2 daughters and 2 step daughters, 1 aged mom, 1 old dad, only $9.95 times 6 equals $59.70, for a total of $119.65. I might want to run a couple of scenarios @ $9.95 adding another twenty bucks or about a hundred and forty bucks for what last year cost $39.95. Or I could just buy Tax Cut for $49.95 and that's all. And no, I do not e-file, nor will I ever until I am made to.

        But then again, you aren't as "tight" as I am, or you don't know the deference between a rip off and a deal.


    • Cheap much?

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