Case and others have always been quiet about this painful subject. I keep the 2001 annual report on my shelf and Pat Ryan wrote eloquently about the loss of the people, not colleagues, on that day. But Case has been most circumspect on this issue, and the long standing joke about a moment of silence while eating a Krispy Kreme donut has some truth into it. There remains a glass monument to the Towers at 199 Water Street and a plaque with all 176 names on it - one spelled wrong as I remember. I have also long been angry that the moment of silence at 10:29 is the wrong time, 9:59 is when the South Tower collapsed. It is a shame indeed.
Case and his people didn't work at aon until years after this happened. He didn't know any of the people that died, I think it's silly to expect him to be the leader when it comes to remembering people that he doesn't. Besides, Aon being the $%^&hole that it is for employees there are most likely very few people still working there that were there in 2001.