After reading the press release today the economic climate is getting much better so I do not understand the CEO's comments. Also, their expenses as a percentage of collections appears to be increasing so their expenses should be going down much more.
Going private should be on their minds. The costs of being a public company are very high and if you factor in all the director fees and other compensation it's even higher.
In any event, most of their cash should be returned to shareholders and less paid to Officers and Director's.