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Unless your friend works in London, he is a liar.These stores are deserted. The only people in these stores today are those that are returning teapots they got for XMAS for a full refund. Tea and tea accessories are EASY to get online from a host of sources. WAY under Teavana in price. Empty stores in the highest rent locations are gigantic money losers.Teavana will be closing locations soon, and when that news hits, it will be a disaster.