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Teavana Holdings, Inc. Message Board

  • teavanatea Mar 9, 2012 5:45 PM Flag

    poor customer service

    I stopped in to purchase some tea at one of Teavana's stores. They sold me the wrong blend. I called their customer sevice and explained the situation to them (the store happens to be an hour away from my home). I was told I have to come back to the store. I should make a 2 hour round trip to the mall to make things right? Come on now folks. Is this the way to build repeat buisness? Is this the best Tevana can do as far as cust. service! This is purely a luxury item and with the economic situation in this country you would think cust. service would be an important aspect of Tevana's business model. Well, folks it isn't. A Starbucks they will never be!

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