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EGAIN COMM CP Message Board

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  • cohsgrad cohsgrad Jul 30, 2007 1:15 PM Flag

    Kana Tottering


    So what do you think about eGain these days? Obviously not on bankruptcy watch like Kana but how will things look in 2010???

    Suppose no one really knows.

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    • In 2010, EGAN.OB will either still be draining the net worth of Ash or he will have thrown in the towel by then and just end this fruitless quest.

      The CRM business is the equivalent of manufacturing buggy whips in 1910. It is a negative growth business. All the genius that Ash may apply to the business model won't change that ugly fact.

      I have said it many times before. For EGAN.OB to survive, it must morph into a different line of business.