Obviously eGain isn't in a position to buy back shares but it is still good to see CHRD buying back shares. Tends to indicate the market is overstating the potential for operating weakness in the sector.
I have own CHRD since 2004. CHRD is now trading at 1.5x revenues and is profitable / Cash flow +Ve. The software sector in general seems to be weathering the housing bubble fairly well. IBM, HPQ, BEAS, ORCL, MSFT and SAP reported decent #s.