We live in a large (300+ unit) cooperative apartment building in New York City. We are wired with Time Warner Cable for TV and internet. We have a contract with TWC that gives us a discount from their extremely high prices because 90% of our units subscribe to TWC.
During the question period of our annual meeting last week, several shareholders criticized both TWC's service and its quality. Several said that they had seen FIOS in other buildings and it was much superior to TWC's product.
At their request, FIOS will soon to a feasibility study of our building and our board will probably authorize them to do the wiring. At that point, we will give shareholders a choice between TWC and FIOS.
That puts TWC in a real bind. TWC will clearly lose its 90%. That is a given. However, if it tries to charge those who want to remain with it at the inflated "retail" rates, it will probably lose them too and the building will go 90% FIOS.
At that point, TWC will go whining to the New York City officials who give it rate increases based on its inflated costs, not is service and ask for even higher rates at which time, I suspect, more buildings will leave them and the cycle will continue.
I do not own TWC stock. It is not on my buy list. I suspect it never will be.