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Time Warner Cable Inc. Message Board

  • still_my_dime still_my_dime Oct 1, 2012 3:50 PM Flag

    There is a Reason Why TWC is always on a List of the Worst Companies in the US!

    Subscriber, TWC, New York City (roadrunner).

    Post card - looks like junk mail.

    In 15 days, an internet modem lease fee will be applied - $3.95 / modem/ /month. Or buy your own approved model. Nothing about the monthly bill going down if we buy our own modem.

    This is a major hidden price increase - more than 10% of the monthly bill! I'm checking to see if it was approved by the Public Service Commission.

    Bad people.

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    • UPDATE:

      According to THE CONSUMERIST, two class action suits have been filed against TWC for giving 2 weeks notice by postcard that they are going to charge for previously installed (free) equipment and for not notifying customers that if they buy a modem to avoid the fee, their TWC phone service may not work.

      I don't like class actions suits - the winners get $10 worth of service; the lawyers get $2 million. Still, I'm glad to see someone jumping on TWC. Their arrogance is unbelievable.

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