Hi: I have only one major complaint. I have no financial interest in American Express. I joined because of Costco which now only accepts VISA. The complaint is that when I call to pay my bill on the phone the automated phone attendant keeps cutting out. When it asks a question for me to answer it cuts out saying sorry I didn't get that. After repeated attempts I finally get a live person to pay the bill. I've complained to the live person about the problem for years. Sorry Sir we are having problem with the system is what the last person said. I said this has been going on for years. At that she was dumbfounded and didn't know what to say. I don't have this trouble with Discover or Visa. No wonder Costco isn't with American Express any more. Fees are to high and automated phone service is a -0-. Wake up Management you are letting your competition eat your lunch. I'll keep the card and use it twice a year when I have to buy something from Canada. They only accept American Express.
Of course it is tax time and the HP Laptop we bought a year ago doesn't work. My wife is disabled but use to teach computers when she was a teacher at a Middle school here in New Mexico. She has spent hours on line with Tech support to no avail the problems still persist. The warranty still has another 9 months to go. Can someone recommend a GOOD Laptop that isn't a piece of S*** like the HP we have. Don't need a gaming computer just a good quality laptop computer.
How do you express a heart felt Thank You to someone? For many years I’ve been a vocal critic of Wal-Mart. Recently I posted a 4 part post about my experiences at Wal-Mart. I did so because I never received any acknowledgement from the complaint I sent on line to Wal-Mart. A few years ago I sent Mr. Foran’s predecessor a complaint and never heard anything. Recently I sent a letter to Mr. Foran, CEO and President of Wal-Mart U.S. I never expected to hear anything. I was pleasantly surprised when Carolyn called me. Please excuse me if I have spelled your name wrong. I’m 72 and my memory isn’t like it use to be. I think she is a Regional Manager based in Arizona. Again please excuse me if I’ve gotten your title wrong. Many times in the past someone would call me from Wal-Mart and offer me a gift card. In the beginning I would decline the certificates saying give the card to a deserving/struggling associate. Later I found that the Managers weren’t allowed to do this. After that I accepted the gift card and gave it away when an associate really helped me. No we are not rich. Yes we have struggles in life like many as my wife is disabled. For the first time I came away with the feeling that Carolyn and Mr. Foran really wanted to do what was right. Not just for us but for Wal-Mart and the millions of customers that shop at Wal-Mart every day. If Carolyn reads this I want to tell her that my wife Loved the birthday cake. Thank You Carolyn and Please if possible tell Mr. Foran Thank You for us as well.
A short while ago I posted a 4 part post about my experiences at Wal-Mart. I also sent a letter to Mr. Foran. I thought I'd never hear from Wal-Mart as I sent them a letter many years ago and never heard anything. Well I was wrong. A Wal-Mart representative from AZ called me about the letter. We discussed the problems and I'm holding my breath and hopefully will see a better Wal-Mart. They send gift certificates when something would be wrong. No I don't want any gift certificates just a better Wal-Mart. It sure beats driving 160 miles to El Paso Costco.