I was contacted by UPS on the 19th of this month and asked if I would willing to help out with the issue in the DFW area. I volunteered to fly there and do what I could. The facts are clear as day when you see it happen before your eyes. There was bad weather that held up feeders everywhere effecting at DFW. DOT hours was an obvious issue and UPS does not break the rules. In this case Mother Nature won, but the spirit in the hub was a positive one..we were going to do our best, end of story.
The bigger issue was the etailers giving away free shipping/discounts to everyone starting on Sunday the 22nd, once Amazon did it the rest followed with the same offer (without notifying UPS.) We could have pulled off a last play miracle if we had about 2000 more people, 500 more package cars, 50 more feeders and a pre-warning by ALL of the etailers of their projected volume at midnight on the 22nd. I've been through 25 peaks, never saw anything like this in my life. In this case it was the etailer's lack of communication with the carrier of choice and the fact that they gave the procrastinating public an offer that they couldn't refuse.
We did our best, no-one gave up in my hub, we worked into early Christmas morning when the directive came down that it was time to try to salvage our own Christmas holiday with our families..that order came directly from Scott during our last conference call with him. We will learn from this experience and be better next year, guaranteed. As for all the finger pointers, you should do your homework first. I feel sorry for everyone who didn't get a delivery on time, they deserved a better experience. The other truth is, I never in my 25 years with the company seen the level of determined spirit of UPSers ever so high. Everyone in my hub was a winner!